Privacy Policy

Unique Respite Services Inc.

Last updated: September 8, 2026

1. Introduction

Unique Respite Services Inc. ("URS", "we", "us", or "our") is committed to protecting the privacy of visitors to our website at [insert URL] (the "Website"). This Privacy Policy explains what personal information we collect through the Website, how we use and disclose it, and the choices you have. It should be read together with our Terms and Conditions.

This Policy applies only to information collected through the Website. It does not describe how we handle personal or health information collected in the course of providing respite care services directly to clients, which is governed by separate intake documentation, service agreements, and applicable health privacy legislation.

2. Information We Collect

We collect personal information that you voluntarily provide when you use our Website, primarily through our contact/inquiry form. This may include:

Your name, email address, and phone number;
The nature of your inquiry or message content.

Our contact form does not ask you to provide information about the individual who may receive care. However, if you choose to include such information in your message (for example, details about a family member, which may include a child), we will treat that information with the same care as other personal information under this Policy. We encourage you to share only what is necessary for us to respond to your inquiry, and to avoid including sensitive medical details through the contact form.

We do not knowingly collect personal information directly from children. Where a parent or guardian voluntarily includes information about a child in an inquiry, that information is provided by the parent or guardian, not the child.

3. Information Collected Automatically

Like most websites, we use tools such as Google Analytics to understand how visitors use our Website. These tools may automatically collect information such as your IP address, browser type, device type, pages visited, and time spent on the Website, typically through cookies or similar technologies. This information is used in aggregate to help us understand Website usage and improve our content; it is not used to identify you personally.

You can control or disable cookies through your browser settings. Please note that Google Analytics data is processed by Google in accordance with its own privacy policy, and may be transferred to and stored on servers located outside of Canada.

4. How We Use Your Information

We use the personal information we collect to:

Respond to your inquiries and requests for information;
Assess and follow up on requests for respite care services;
Understand and improve how visitors use our Website;
Meet legal, regulatory, or funding-related recordkeeping obligations, where applicable.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. How We Disclose Your Information

We may share personal information collected through the Website with:

Staff or contractors of URS who need the information to respond to your inquiry or coordinate potential services;
Service providers who help us operate the Website (for example, website hosting or analytics providers), who are only permitted to use the information to provide services to us;
Government bodies or funding administrators, where required to verify or process funding such as the Passport Program, and only with your knowledge or consent;
Third parties where required by law, court order, or to protect the safety of an individual.

We do not disclose personal information to third parties for their independent marketing purposes.

6. Data Retention

We retain personal information collected through the Website only for as long as reasonably necessary to respond to your inquiry, maintain business records, or meet legal and regulatory obligations, after which it is securely deleted or de-identified.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Subject to applicable law, you have the right to request access to the personal information we hold about you, request correction of inaccurate information, and withdraw consent to our collection, use, or disclosure of your information (subject to legal or contractual restrictions). To make such a request, please contact us using the information in Section 11 below.

9. Third-Party Links

The Website may contain links to third-party websites, such as government funding portals. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Unique Respite Services Inc.

Phone: 647-309-2499 or Email: uniquerespiteservices@gmail.com

This Policy is intended to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law. If you have concerns that we have not addressed, you may also contact the Office of the Privacy Commissioner of Canada.