Frequently Asked Questions 

Yes. Our team members have training and experience supporting individuals with developmental disabilities, autism, and diagnosis.

Yes. We believe the relationship between your loved one and their support worker is critical for success, so consistency is a priority in our scheduling. We know things happen and occasionally, schedules get changed. However, we do our level best to maintain the relationships our support providers build with your loved ones.

At our first meeting, we learn about your loved one’s interests, strengths, likes, dislikes, and support needs. We then carefully choose a team member whose skills, personality, and experience align with your family.

Yes. Our support workers maintain current CPR and First Aid certifications.

Our team has extensive experience supporting individuals with autism, developmental disabilities, and a wide range of learning, communication, and behavioural profiles.

We’ll work with you to either reschedule or send another carefully selected team member. This is discussed as part of the support plan we create before services begin. Of course, unexpected things can happen, but we do our best to accommodate your preferences and keep disruptions to a minimum.

Safety is central to everything we do. We take comprehensive measures to keep your loved one safe, including careful staff selection, training, individualized support plans, and ongoing communication with families.

Understanding your loved one is a core part of the support plan. Before services start, we learn from you, the expert on your family, about triggers, successful strategies, de‑escalation approaches, and any behaviour support plans already in place. Our staff then use these strategies consistently.

Emergency procedures are discussed and documented in the support plan before services begin. This includes who to contact, medical information, and steps to follow in different scenarios.

Yes. We provide updates after each visit and typically share photos during the outing or activity (with your consent), so you know how things went and what your loved one enjoyed.

Absolutely. We offer a trial session so you can meet the support worker, see how the interaction feels, and ensure it’s a good fit for everyone before ongoing services start.